COVID Support Hub

Seek formal support

Taking that first step to seek support can be daunting, especially if you haven’t had experience with formal mental health support before.

However, it is completely normal and important to seek support if you’re feeling overwhelmed by COVID-19, or during any difficult time for that matter.

There are many avenues for support available, including:

1. Support through your employer

Your employer may have a number of resources, people and processes already in place to assist you, such as:

  • Regular team check ins – Regular team check-ins can be a great way to connect, provide support and discuss how you are coping with your team.
  • Your People Leader – People Leaders are often a great source of support and assistance during difficult times, and may be able to point you in the direction of options available through your workplace.
  • HR team – Your Human Resources team can support you during difficult times and may be able to provide helpful resources and advice.
  • Workplace EAP – Many workplaces have specialised Employee Assistance Programs (EAP) to connect you with professional, anonymous counselling services.

2. External support services

There are a range of services available that you can access online or over the phone, or you can connect with a health professional such as your GP or a psychologist. Below are some services that may be helpful in your journey towards getting any support you need.

National support numbers

Anyone experiencing a personal crisis or thinking about suicide

Online counselling available at set times – see website for details

Phone support available 24/7 – call 13 11 14

Anyone aged 15+ years who is suicidal, caring for someone who is suicidal, bereaved by suicide, or a health professional supporting a suicidal individual

Access up to 6 x 1 hour telephone counselling sessions – call 1300 659 467

Online counselling available at set times – see website for details.

Young people aged 5-25 years

Visit Website for chat or email counselling or call 1800 77 1800 (all available 24/7)

Men, all ages

Online & video counselling at set times – see website for details

Access up to 6 x 1 hour telephone counselling sessions – call 1300 78 99 78

Services also available in Arabic

Call: 1300 224 636

Webchat (3pm – midnight)

Call: 1800 184 527

Webchat (3pm – midnight)

State-based support numbers

Mental Health Triage Service

1800 629 354

Mental Health Line

1800 011 511

Top End Mental Health Service

08 8999 4988

Mental Health Assessment and Crisis Intervention Service

13 14 65

Mental Health Services Helpline

1800 332 388

Suicide Help Line

1300 651 251

Mental Health Emergency Response Line

1800 676 822

Improving mental health and wellbeing in your workplace doesn’t need to be complicated.

Online training and courses

Training is one of the most impactful initiatives a workplace can do to create a thriving environment, by building mental health and wellbeing capability and confidence.

Learn more

Resources and toolkits

We do our own research and feed national insights into a range of best-practice workplace wellbeing resources and guides for organisations and individuals.

Learn more

Strategic support

Our experts are here to help you to navigate your organisation’s unique workplace wellbeing journey from end to end, including assessment, strategy and policy development.

Learn more