Solutions

Training

Training is one of the most impactful initiatives a workplace can offer to create a thriving environment. SuperFriend’s training is designed using a positive psychology approaches to build mental health and wellbeing capability and confidence.

SuperFriend offers a range of training options designed to support your mental health and wellbeing initiatives.

Online Courses

Short, interactive modules that can be completed when convenient

  • Unlimited participants
  • Virtual delivery
  • Interactive participation
  • Access to the MySuperFriend resources hub (e.g., tip sheets, guides, activities, videos)
  • Evaluation reporting

Note: Online course licenses are available for purchase and can be integrated into other Learning Management Systems

Workshops

Live, interactive sessions where participants can practice skills

  • 5 to 20 participants (per session)
  • Virtual delivery
  • On-site delivery
  • Facilitated by a SuperFriend mental health expert
  • Interactive participation
  • *Access to the MySuperFriend resources hub (e.g., tip sheets, guides, activities, videos)
  • *Evaluation reporting

*Not included for Psychological First Aid, Retiring Well, or Work, Health and Safety workshops.

Presentations

Live sessions with a focus on building organisation-wide awareness and understanding

  • Up to 100 participants (per session)
  • Virtual delivery
  • On-site delivery
  • Facilitated by a SuperFriend mental health expert

Group Coaching

Live, interactive sessions that focus on supporting participants to solve specific business challenges

  • 4 to 12 participants (per session)
  • Virtual delivery
  • On-site delivery
  • Facilitated by a SuperFriend mental health expert
  • Interactive participation

Notes:

  • Currently all Workshops, Presentations and Group Coaching sessions are being delivered virtually.

Why do online training?

SuperFriend delivers online training through our virtual learning platform, MySuperFriend. MySuperFriend allows you to deliver training with flexibility across your organisation and build a foundation of mental health literacy in an accessible and private format.

MySuperFriend programs are delivered in short, engaging 15-minute modules. They use case studies, videos, and quizzes to ensure a strong learning experience. Learners will receive 12 months of access to MySuperFriend and will be able to do refresher training in real time whenever needed, as well as download resources and tip sheets to help bring their learning to life.

SuperFriend will provide tools to boost and track online learner engagement to ensure the best possible learning outcomes are achieved at your organisation.

See a Demo

ONLINE TRAINING COURSES

Workplace Mental Health Essentials for All Staff

ALL STAFF ONLINE
75 MIN

This course is designed to provide a mental health foundation through promoting individual wellbeing and increasing a shared understanding of its importance within organisations.

Results

After completing this course, participants will have:

  • An increased awareness of their own mental health.
  • Know how to manage their self-care during times of stress, isolation and change, legal rights and responsibilities related to mental health in the workplace.
  • How to support peers who are experiencing compromised mental health.

Read more >

$49

+ GST per participants

Workplace Mental Health Essentials for Leaders

LEADERS ONLINE
55 MIN

Leaders play a vital role in creating a mentally healthy work environment.

Provide leaders with an understanding of their mental health responsibilities in the workplace, as well as the skills and confidence to manage psychological risks, and support team members who are experiencing compromised mental health.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

$75

+GST per participant

LIMITED TIME OFFER: Get the pre-requisite Workplace Mental Health Essentials for All Staff online course FREE when you purchase before June 30th 2021!

Communication Strategies for Claims Managers

CLAIMS MANAGERS ONLINE
50 MIN

Providing an introduction to understanding mental illness aligned to FSC Standard 21, understanding risk and protective factors, and strategies to manage and de-escalate challenging calls.

Contact centre staff face unique challenges in their role often due to the high work demands, managing challenging interactions, high levels of performance management, and limited development opportunities.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

$45

+ GST per participant

Positive Interactions for Contact Centre Staff

CONTACT CENTRE STAFF ONLINE
45 MIN

Providing an introduction to understanding mental illness aligned to FSC Standard 21, understanding risk and protective factors, and strategies to manage and de-escalate challenging calls.

Contact centre staff face unique challenges in their role often due to the high work demands, managing challenging interactions, high levels of performance management, and limited development opportunities.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

$45

+GST per participant

Managing Challenging Interactions for All Staff

ALL STAFF ONLINE
75 MIN

Providing an introductory understanding to conflict, including the common causes and the impact that conflict can have at both the individual and organisational level. Participants learn about different conflict management styles and how they can be used in challenging interactions. Participants will be able to identify their own conflict management style and learn about strategies to successfully manage conflict and de-escalate challenging interactions.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

$45

+GST per participant

WORKSHOPS

Workplace Mental Health Essentials for All Staff

ALL STAFF WORKSHOP
90 MIN

Provides learners with the opportunity to practice strategies and skills learned in the online course, including:

  • how to manage psychological risks;
  • and support team members who are experiencing compromised mental health.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

From $2000

+ GST per workshop

Workplace Mental Health Essentials for Leaders

LEADERS WORKSHOP
60 MIN

Provides learners with the opportunity to practice strategies and skills learned in the online course, including:

  • how to manage psychological risks;
  • and support team members who are experiencing compromised mental health.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

from $2000

+ GST per workshop

Work Health and Safety For Executives

EXECUTIVES WORKSHOP
90 MIN

Raising awareness of the legal obligations to protect and promote wellbeing in the workplace, and discuss the benefits of implementing a mental health strategy in your organisation.

Read more >

From $1500

+ GST per for up to 16 participants

Positive Interactions for Contact Centre Staff

CONTACT CENTRE STAFF WORKSHOP
90 MIN

Providing learners with the opportunity to practice strategies for managing and de-escalate challenging calls.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course
  • Positive Interactions for Contact Centre Staff – Online course

Read more >

From $2000

+ GST per workshop

Communications Strategies for Claims Managers

CLAIMS MANAGER WORKSHOP
90 MIN

This workshop provides learners with the opportunity to practice person-centred communication strategies, and includes an Effective Communication framework (OARS – Open questions, Affirmations, Reflections, Summaries).

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course
  • Communication Strategies for Claims Managers – Online course

Read more >

From $2000

+ GST per workshop

Managing Challenging Interactions for All Staff

ALL STAFF WORKSHOP
60 MIN

This workshop provides learners with the opportunity to practice strategies to de-escalate challenging interactions and identify which conflict management style is best suited to driving better outcomes.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course
  • Managing Challenging Interactions – Online course

Read more >

From $2200

+ GST per workshop

Recognising and Responding to Suicide Risk for All Staff

ALL STAFF WORKSHOP
90 MIN

Workplaces can play an important role in raising awareness and providing early intervention and support to those at risk of suicide.

Educating all staff on warning signs of suicide intent and increasing confidence to have a conversation and provide support can make a life-saving difference to someone at risk.

Pre-requisite:

  • Workplace Mental Health Essentials for All Staff – Online course

Read more >

From $2000

+ GST per workshop

Psychological First Aid for All Staff

ALL STAFF WORKSHOP
90 MIN

During a crisis, people will experience a range of reactions – physical, psychological, emotional, and behavioural. This workshop provides participants with an understanding of psychological first aid and it’s application as a best practice response.

Read more >

From $2200

+ GST per workshop

Retiring Well for those Considering Retirement in the next 5-10 Years

RETIRERS WORKSHOP
3 HOURS

Providing participants with the opportunity to practice strategies that support wellbeing, factors that contribute to adjusting well, the resources available to assist in planning and the options available to them when considering retirement.

Read more >

From $3200

+ GST per workshop

PRESENTATIONS

Understanding Mental Health and Wellbeing for All Staff

ALL STAFF PRESENTATION
60 MIN

Offering participants an introduction to workplace mental health and wellbeing, including content on navigating COVID-19 and remote working challenges. Participants will learn how to recognise the difference between mental health and mental illness, the early warning signs of compromised mental health, and will be equipped with the confidence to have a conversation. It will also highlight the importance of self-care, provide coping mechanisms and remote working tips.

$1300

+GST for up to 100 participants

Best Practice Approach to Managing Change for Leaders and HR

LEADERS. HR PRESENTATION
60 MIN

Change can be challenging, and can have negative impacts on employees and the organisation if not managed well. Aimed at employers and managers, this presentation will assist participants in understand the positive and negative implications of change, and outline strategies to effectively manage change and the best practice principles of change management.

$1300

+GST for up to 100 participants

Combating the Loneliness of Lockdown for All Staff

ALL STAFF PRESENTATION
60 MIN

Suitable for all audiences, this interactive session is particularly helpful for older Australians or those who live alone, and explores loneliness in the context of COVID-19. The different needs of introverts and extroverts when thinking about daily routines will also be unpacked along with understanding the impact of quarantine fatigue. Best practice strategies for combatting loneliness and isolation will be shared along with a range of resources (both internal and external), designed to protect the wellbeing of ourselves and our loved ones at this time.

$1300

+GST for up to 100 participants

Five Ways to Wellbeing for All Staff

ALL STAFF PRESENTATION
60 MIN

Create awareness about how the nature of work-life balance has changed over time, and providing participants with an understanding of the difference between mental health and mental illness. Participants will learn about the Five Ways to Wellbeing framework and how to apply the framework to support mental health and wellbeing. This covers practical and simple activities that participants can do every day to maintain good mental health, boost resilience and help minimise risk of mental health problems.

$1300

+GST for up to 100 participants

Supporting Return to Work post COVID-19 for All Staff

ALL STAFF PRESENTATION
60 MIN

Suitable for all leaders and staff that are preparing for return to work. Participants will explore the impact to them personally as their workplace starts to return to ‘normal’. Individual experience dictates that we each have a different fallout effect. This is likely to play a role in how we respond in the transition back to work. This presentation explores the reverse culture shock and the common fluctuations in thoughts, moods and behaviours when planning return to work. It will also explore the differences in the way people engage with each other, the way people work, the priorities given to the environment, and the way people think about travel.

$1300

+GST for up to 100 participants

Managing Bereavement, Grief & Loss for All Staff

ALL STAFF PRESENTATION
60 MIN

Grief is the normal process of reacting to a loss. Grief reactions may be felt in response to physical losses for example, a death or in response to symbolic or social losses for example, divorce or loss of a job. Each type of loss means the person has had something taken away. Bereavement is the period after the loss has occurred and every individual will experience this in their own unique way. In this session we will cover grief/loss and bereavement and the natural psychological and physical responses that take place as one moves through the cycle of grief toward recovery. The session will also cover best practice approaches to supporting someone who is grieving and provide a list of useful referral pathways.

$1300

+GST for up to 100 participants

The Importance of Sleep for All Staff

ALL STAFF PRESENTATION
60 MIN

This presentation is beneficial for all staff and will provide information to help participants understand sleep, and how improving sleep behaviour can positively impact their ability to function well and be productive. Participants will learn why sleep matters and the costs of inadequate sleep, and they will also be provided with useful tips for quality sleep and available resources to support.

$1300

+GST for up to 100 participants

Couple Navigation for All Staff

ALL STAFF PRESENTATION
60 MIN

This presentation focuses on the changes couples were forced to make to adapt at home, many of which were implemented without the opportunity to step back and make conscious choices about how to manage the transition. Since then, thriving as a couple has required great creativity, including conscious (re)distribution of roles and responsibilities, recognition of each other’s personality preferences and coping styles, and the strengthening of our collective resilience. This presentation unpacks the impact of COVID-19 upon couple relationships, exploring the context, challenges and unique opportunities presented by this time. Participants are provided practical tactics to assist in strengthening their relationship as they continue to navigate the changes at work and home, as well as addressing FAQs relating to some of the common couple challenges that have arisen throughout this time.

$1300

+GST for up to 100 participants

Work-life Transition Tactics for All Staff

ALL STAFF PRESENTATION
60 MIN

Finding a healthy work-life balance is difficult and this has only been compounded during the COVID-19 crisis. The blurring of boundaries and 24/7 connectivity also impacts other factors that can lead to poor mental health, stress and burnout. This presentation unpacks seven practical tactics which will assist participants with integrating work and life as they navigate the sustained disruption of COVID-19, including: transition gap, ask don’t assume, clear boundaries, trusted external systems, interference to integration, concentration and connection, and self-advocacy.

$1300

+GST for up to 100 participants

Working from Home with Kids for All Staff

ALL STAFF PRESENTATION
60 MIN

This presentation is suitable for all staff and includes content to address the challenges of working at home with others such as children, partners, parents, and pets! Considering the very real challenges at this time, this session unpacks five practical tactics to help participants maintain their attention, energy, wellbeing and focus, including: clear space, creative management, concentration, compassion and connection, as well as some other important considerations in this significant and unprecedented transition.

$1300

+GST for up to 100 participants

Retiring Well for those Considering Retirement in the next 5-10 years

ALL STAFF PRESENTATION
60 MIN

Aimed at those thinking about retirement in the next 5-10 years, this training will assist participants in planning for the changes retirement offers. Retirement is one of life’s biggest transitions; the earlier you can begin planning, the better the outcomes and ability to achieve lasting wellbeing. Participants will taken through practical strategies that support wellbeing, factors that contribute to adjusting well, the resources available to assist in planning and the options available to them when considering retirement.

$1300

+GST for up to 100 participants

Meet our Training facilitators

Carly Webster

Solutions Manager – Workplace Mental Health & Wellbeing

Carly’s profile

Sarah Hellwege

L&D Solutions –
Super & Workplaces

Sarah’s profile

Belinda Hua

Solutions Manager –
Insurance Solutions

Belinda’s profile

Not sure where to start? Our workplace mental health experts are here to help you.

Book a 15 min chat

“We have seen a positive impact since staff undertook SuperFriend’s training. People have started to connect. There’s been a shift towards a psychologically safe workplace culture – people understand that health and wellbeing is something that we are serious about. That’s it OK to ask for help and the importance of looking out for others.”

— Lisa D’Andrea, HR Manager Hansen Yuncken

“Over 1000 of our members have attended the Retiring Well program. Previously, people didn’t give much consideration to the psychological aspects of retirement but this program gets people talking about it in their workplace and at home. It is really worthwhile. The feedback from members is always really positive: attendees talk about how interesting it was and that it’s great to see we’re not just looking at the financial side of retirement.”

— Josephine Casabene, Client Management Officer at Equip

“SuperFriend supported our specific training needs and objectives. They were really keen to understand our business, and were absolutely fantastic to work with – very supportive and engaging.”

— Lisa D’Andrea, HR Manager Hansen Yuncken