Workplace Training

Managing Challenging Interactions Workshop

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About this workshop

The focus of this facilitated workshop is to practice and embed learnings from the online modules, aimed at achieving better outcomes by learning how to apply the OARS framework (open questions, affirmation, reflective listening, and summary reflections), and other strategies to effectively manage conflict.

The workshop also provides a practical framework to understand anger and aggression, and ways to support participants’ personal stress management.


This workshop is only available as an add-on to the following course:

Managing Challenging Interactions for All Staff.

Online or face-to-face

2 hours

Max. Participants
20 people per workshop

$2,200 +GST per workshop for up to 20 learners*

Partners – no charge within allocation, please contact us.

Not sure where to start? Our workplace mental health experts are here to help you.

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