Workplace Training

Interpersonal Strategies for Underwriters

Workshop

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About this workshop

This facilitated workshop reflects on concepts learned in the online learning modules and provides opportunities to practice and embed knowledge, including applying active, constructive listening and skills to de-escalate a challenging call. This increases participants’ confidence and ability to apply the new skills.

The workshop also covers application of person-centred communication using an effective communication framework (OARS – open questions, affirmations, reflections, summaries) in an underwriting environment.

 

Prerequisites

This workshop is only available as an add-on to the following course:

Interpersonal Strategies for Underwriting

Delivery
Online or face-to-face

Duration
90 minutes

Max Participants
20 people per workshop

Pricing
$2000 + GST

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