This facilitated workshop reflects on concepts learned in the online learning modules and provides opportunities to practice and embed knowledge, including applying active, constructive listening and skills to de-escalate a challenging call. This increases participants’ confidence and ability to apply the new skills.
The workshop also covers application of person-centred communication using an effective communication framework (OARS – open questions, affirmations, reflections, summaries) in an underwriting environment.
This workshop is only available as an add-on to the following course:
Interpersonal Strategies for Underwriting