This facilitated workshop reflects on concepts learned in the Interpersonal Strategies for Underwriters online course and provides opportunities to practice and embed knowledge, including applying active, constructive listening and skills to de-escalate a challenging call. This increases participants’ confidence and ability to apply the new skills.
The workshop also covers application of person-centred communication using an effective communication framework (OARS – open questions, affirmations, reflections, summaries) in an underwriting environment.
A workshop can be added following the completion of this course which provides the opportunity to practice and embed the skills learnt in the online modules.
Interpersonal Strategies for Underwriting