Our approach to consulting
SuperFriend engages with organisations to look at their workplace mental health and wellbeing strategy holistically by identifying needs, creating a plan, developing and implementing solutions and evaluating outcomes. Our approach includes designing a targeted and practical intentioned strategy, building internal capability, developing policies and systems and creating sustainable success.
When organisations incorporate preventative strategies to develop positive mental health and improve productivity, they realise the full benefits of a thriving workforce. When employees thrive, so do businesses.
Whether your organisation is just starting out or has a range of initiatives developed, SuperFriend can provide consulting solutions to meet your needs.
SuperFriend supports organisations with gaining management buy in for planned mental health and wellbeing initiatives by conducting workshops targeted at leadership teams. These demonstrate the significant impact a strategic approach to wellbeing can have on the organisational culture, the productivity gains, and positive financial benefits.
Required business case
If you need assistance putting together a business case for an organisation wide MH&W initiative, SuperFriend can provide input to address the financial and cultural impacts and the obligations that all organisations must meet.
Gaps and needs
For organisations with wellbeing programs, SuperFriend works with stakeholders to assess the current approach to workplace mental health by conducting a Workplace Wellbeing Audit. The audit reviews existing policies, processes and initiatives to identify strengths, gaps, risks and opportunities. This includes relevant legislative compliance and psychological risk management, together with insights into the most effective interventions for the needs of the workplace.
Determine solution
Based on identified needs, strategic drivers, and priorities for change, SuperFriend will recommend solutions and purposeful actions with clear metrics to measure success.
Stakeholder engagement
Engaging stakeholders across the organisation is critical to the success of any workplace wellbeing solution. SuperFriend can assist with qualitative interviews across key business areas to articulate pain points, identify opportunities for improvement and to assist with formulating recommendations to ensure that stakeholders are engaged.
Evaluation metrics
No organisation would invest in a workplace wellbeing solution without understanding the impact of the initiative. SuperFriend embeds evaluation frameworks into every solution, designed to provide organisations with impact measurement reports.
For organisations looking to develop or rework their mental health and wellbeing strategy, SuperFriend can provide expert guidance and advise on best practice when formulating the strategy, as well as practical guidance with templates and frameworks to ensure a robust approach.
Policy and Procedures
For many organisations, the challenge in a workplace-wide approach to mental health and wellbeing is the development and ongoing review of policies. SuperFriend can conduct a desktop review of your current policies to provide guidance and/or develop policies. Examples include: Psychosocial risk/hazard management, return to work, suicide escalation, flexible work, reasonable adjustments, workplace support plan, bullying and harassment.
Solutions
SuperFriend offers solutions to support organisations in creating a mentally healthy workplace. Our solutions provide an increase in individual knowledge and understanding, as well as capability uplift organisation wide. We also offer programs for specific role or functional areas within an organisation and can develop custom solutions for workplaces or industry.
Action planning
SuperFriend works alongside internal stakeholders to develop targeted action plans. Actions plans are carefully crafted with key success metrics to identify if the intervention has led to the specified outcome.
Implementation plan
Successful implementation of any wellbeing program requires targeted communication to drive engagement. SuperFriend have the expertise to assist organisations in developing an implementation plan that meets the unique needs of their workforce and achieve a successful outcome.
SuperFriend can provide organisations with training, consulting solutions, tools and resources that are either part of a wider initiative or deliver to a specific requirement. If we don’t have what you are looking for, we will refer you to a provider that does.
Communication plan
An investment in developing a strategic wellbeing initiative is significant. Organisations need to ensure they communicate across all parts of the workplace, detailing the relevance and significance of the program to drive a successful outcome. SuperFriend can assist with developing templates, best practice guides and examples of great communication plans.
Training
SuperFriend offers online, virtual, face to face training, coaching and mentoring. We can provide training design, development and delivery or we can license content to integrate into your LMS or L&D program.
Coaching
For organisations who wish to explore a subject matter deeply or provide specific groups with more developed skills and capability, SuperFriend offers coaching to groups and individuals.
Monitor
During a program of work, success measures are often defined to drive a return on investment. Throughout any program, we monitor success measures and adjust accordingly.
Success of initiative
At the conclusion of any training program, solution delivery or consulting engagement, SuperFriend provides a report outlining the impact and outcomes. This closes the engagement and allows the organisation’s leadership to review the success of the initiative in line with the initial expectations.
Refine and improve
In the interest of continual improvement, SuperFriend offers organisations insights into the success of the initiative for consideration for future programs and identifies opportunities for continued focus internally.
More workplace mental health and wellbeing solutions
“AustralianSuper’s partnership with SuperFriend has been incredibly valuable to us for the best part of a decade. SuperFriend is the only specialist organisation that provides these services to super funds that are then able to go out to hundreds of thousands of workplaces and assist employers and their employees to address the problems of mental health that affect so many Australians.”
“SuperFriend has improved the mental wellbeing of Sunsuper people by ensuring they feel supported and work in a positive environment. SuperFriend brings a lot to that equation in terms of helping us develop a wellbeing blueprint which has been critically important to developing our leaders to create a positive, supportive environment.”
“SuperFriend continues to play a really important role galvanising the industry to take action. We’ve already seen a lot of action that SuperFriend has triggered in the industry. They have been able to bring parts of the industry together and play that linking role.”
“SuperFriend is a very unique organisation and is very well placed to be a disrupter in terms of how we think and understand the areas concerning mental health. SuperFriend is a good policy body, it’s a good lobby body, it’s a good educator. It ensures that the mental health agenda remains on our agenda. I think that it’s important that it helps demystify and remove the stigma around all aspects of mental health.”
“People at SuperFriend are mental health champions and mental health experts who not only have the passion but they’ve got the qualifications and information to really help. We’ve seen some great benefits in our people’s confidence in dealing with people with mental health challenges because they’ve been trained. So it’s a great asset to our business. ”
“We’ve worked with SuperFriend closely to train our staff to be more aware around mental illness. The advantage we’ve got with SuperFriend is that they know our industry really, really well, but they also know us really well. So there’s no relationship barriers to get over, there’s a trusted relationship that makes the work we do together so much easier.”
“Having a workplace partner like SuperFriend is critical. We can’t do this on our own. We work in financial services, it’s highly technical and often we’re not equipped with the right expertise and the knowledge to know how to deal with issues of mental health, but they affect our staff and the customers we’re dealing with every day. So having an organisation with the expertise that understands our sector as well is incredibly valuable.”
“I think having SuperFriend as a partner ensures that no one is forgetting about mental health and the importance of it. All funds are seeing increases in the number of mental health claims in their insurance area. It’s incredibly important for us not to lose sight of the fact that we have a role to play in improving people’s mental health.”