Resources

Resources for contact centres

From 2018-2020, we conducted a pilot program aimed at protecting and promoting the mental health and wellbeing of Victorian contact centre workers, funded through WorkSafe’s WorkWell Mental Health Improvement Fund.

The program – Wellbeing on Call – was a collaboration between SuperFriend and five organisations in the superannuation and insurance industry. This resource collection curates some of the key resources developed throughout, aimed specifically at supporting the wellbeing of contact centre employees.

Who is SuperFriend?

We design and deliver mental health initiatives that enable workplaces to thrive. Check out some of our solutions and resources.

Wellbeing on Call website

Video resources

Co-design

Leadership

Job design

Strengths-based coaching

Psychological capital

Additional resources

Wellbeing check-in module

Program reports

Improving mental health and wellbeing in your workplace doesn’t need to be complicated.

Contact centre training

Our Positive Interactions for Contact Centre staff course provides practical skills to help contact centre workers manage challenges in their role so they can thrive.

Learn more

Resources and toolkits

We do our own research and feed national insights into a range of best-practice workplace wellbeing resources and guides for organisations and individuals.

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Strategic support

Our experts are here to help you to navigate your organisation’s unique workplace wellbeing journey from end to end, including assessment, strategy and policy development.

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Not sure where to start? Our workplace mental health experts are here to help you.

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“AustralianSuper’s partnership with SuperFriend has been incredibly valuable to us for the best part of a decade. SuperFriend is the only specialist organisation that provides these services to super funds that are then able to go out to hundreds of thousands of workplaces and assist employers and their employees to address the problems of mental health that affect so many Australians.”
— Ian Silk, CEO, AustralianSuper

“SuperFriend has improved the mental wellbeing of Sunsuper people by ensuring they feel supported and work in a positive environment. SuperFriend brings a lot to that equation in terms of helping us develop a wellbeing blueprint which has been critically important to developing our leaders to create a positive, supportive environment.”

— Scott Hartley, Former CEO, Sunsuper

“SuperFriend continues to play a really important role galvanising the industry to take action. We’ve already seen a lot of action that SuperFriend has triggered in the industry. They have been able to bring parts of the industry together and play that linking role.”

— Damien Mu, CEO and Director, AIA Australia

“SuperFriend is a very unique organisation and is very well placed to be a disrupter in terms of how we think and understand the areas concerning mental health. SuperFriend is a good policy body, it’s a good lobby body, it’s a good educator. It ensures that the mental health agenda remains on our agenda. I think that it’s important that it helps demystify and remove the stigma around all aspects of mental health.”

— Colin Tate, CEO, Conexus Financial

“People at SuperFriend are mental health champions and mental health experts who not only have the passion but they’ve got the qualifications and information to really help. We’ve seen some great benefits in our people’s confidence in dealing with people with mental health challenges because they’ve been trained. So it’s a great asset to our business. ”

— Suzanne Smith, Industry Executive

“We’ve worked with SuperFriend closely to train our staff to be more aware around mental illness. The advantage we’ve got with SuperFriend is that they know our industry really, really well, but they also know us really well. So there’s no relationship barriers to get over, there’s a trusted relationship that makes the work we do together so much easier.”

— Brett Clark, CEO, TAL

“Having a workplace partner like SuperFriend is critical. We can’t do this on our own. We work in financial services, it’s highly technical and often we’re not equipped with the right expertise and the knowledge to know how to deal with issues of mental health, but they affect our staff and the customers we’re dealing with every day. So having an organisation with the expertise that understands our sector as well is incredibly valuable.”

— Sally Loane, CEO, Financial Services Council

“I think having SuperFriend as a partner ensures that no one is forgetting about mental health and the importance of it. All funds are seeing increases in the number of mental health claims in their insurance area. It’s incredibly important for us not to lose sight of the fact that we have a role to play in improving people’s mental health.”

— Eva Scheerlinck, CEO, Australian Institute of Superannuation Trustees